Privacy matters and this page explains our approach to privacy on firbanks.com and how it affects you.

Short version
We collect anonymous statistics about your visit, like which of our pages you viewed.

Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.

We never share your data with 3rd parties except to help us deliver our own services – for example Microsoft Technical Support.

Measuring our visitors

Cookies
A cookie is a small file which is placed on your hard drive when you visit our websites (directly or via our applications). We use information from cookies for purposes which may include:

Identifying returning users, registrants and subscribers
Eliminating the need for returning users to re-enter their login details
Enabling you to move more easily around our sites and applications
Tracking your use of our sites to better develop our sites and applications in accordance with your requirements
Building up an anonymous profile based on your browsing patterns across our sites, applications and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests

You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.

You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.

By visiting our website, you consent to the use of cookies as explained above.

If you contact us
When you contact us we will record specific personal information about you, such as your name and email address. We may also collect and store information about your use of our website to help improve our website in the future.

Emails
We may send you email newsletters relating to the services that you consume provided by us. You have the ability to opt out of any future communications at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

Remote Support
By using our remote support services you agree to allow us to access your computer system remotely. Only information required for providing technical support will be requested during this time. Ocasionally we may request unattended access to carry out tasks to server equipment or allow for out of hours maintenance and updates. We will only access systems with your permision and for the period of time required to be able to carry out our technical support tasks.

Security
Firbanks take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

Use of SSL encryption for sensitive data
Hardware stored in secured data centres behind firewalls
All access to information restricted by password and/or secure key
Restrictions to what information can be accessed via any location

Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

Updates to this policy
We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version.

Any questions?

If you have any questions about this privacy policy or your personal data, please write to us by email to support@firbanks.com or by post to Firbanks IT, Office 3A Unit 3 Waterloo Industrial Estate, Flanders Road, Hedge End, SO30 2QT