Why use Firbanks IT for computer support services?

Our computer support team know their stuff

computer support engineer server room datacenter

Firbanks computer support services ensures business systems run efficiently. Our staff carry years of experience supporting a variety of both cloud based and traditional on site systems. We can help you stay online.

Using only the best, robust cloud technology and brand names

We provide good quality and robust Cloud Services and only use well known and trusted brand names for on site infrastructure. Our focus is to ensure a business system remains fully functional. Remote computer support is provided by the use of our self-hosted secure remote support software. This speeds up our response times to compliment our offering.

We’re here for the long term.

We often meet new clients for the first time on bad terms. A system is down due to the previous ‘IT guy’ disappearing followed by grumbles that the system has been down for weeks. This is where we step in. Our Computer support services are available on an ad-hoc basis or monthly through a subscription for regular and predicative, proactive support. Ad-hoc response is often utilised by new clients that call during a time of disaster, often progressing to monthly proactive services more suited to regular clients. Firbanks IT will never tie a customer in to a long term computer support contract. Our customers continue to use our services for the long term through choice, not because of a tie in.

Short response times

Support calls are acknowledged within 30 minutes, with a fast resolution to the majority of cases. However, we aim to respond and resolve all calls within a time frame of 4 hours (if not sooner).

Whilst we can resolve many issues remotely, we do keep in touch with our local clients. We offer local computer support services to businesses across Hampshire covering Southampton, Fareham, Portsmouth, Whiteley, Winchester and surrounding areas.

Your security and data is important to us

Your data and security is now more important than ever before. Our secure remote computer support systems have strict access controls in place. All of our support sites are fully encrypted and secured using SSL technology and access requires 2-step authentication to gain access. In fact, we regularly benchmark our support systems against other competitors and often find that many of our competitors dangerously fail to encrypt their support sites at all. We follow strict access and update maintenance routines. Any customer data and personal information held by ourselves, or that accessed remotely is taken very seriously. Strict and controlled backup policies are place to secure and prevent loss of details that we hold about you. We only hold data relevant to the tasks carried out by our support team. You can request at any time that we provide you with any information that we hold and that we respect the right to be forgotten rules. We will comply with any requests to delete any historic personal data.