0845 345 1628

Hedge End, Southampton, Hampshire UK
 

Services Explained

Pricing

Our hourly rate is charged at £47.50 per hour plus VAT. Visits outside a 15 mile radius from our offices incur a £10 charge in addition to the first hour.

Site Callout

An engineer to visit a customer site for an hourly rate to resolve faults, upgrade or install computer equipment, rectify network issues or software issues.

Telephone Support

Telephone Support is charged at half hourly intervals, minor faults can be rectified without the requirement of visiting your site.

Remote Helpdesk

This method often accompanies telephone support, an engineer can 'dial in' to your computer and take control of your screen. We can often locate faults much sooner and physically 'show' the customer how the fault is rectified. Remote Helpdesk is charged in half hour intervals.

Health Checks

We are able to clean ventilation holes, ensure correct cooling is maintained to internal computer parts and generally check the overall running condition of a PC or Server. A health check is a proactive way of ensuring the computer has a long term health, often preventing problems before they occur.

Equipment Delivery

You are able to order part supplies directly from our office. We have various delivery options ranging from next morning by 7.30am through to standard next day pre-5 deadlines.

Internet Provision

Firbanks PC Maintenance work closely with Link Connect, an ISP that offers very good, proven customer service and offers value for money internet connections using leased line, LAN, Broadband or Dial-up.

Commercial Web/Email Hosting

We support Linux, OSX and Windows based servers and their accompanying popular services. We can also provide your company with an in-house server catered for Internet/Intranet use, dedicated SPAM and Virus Removal. Because of our wide experience of various mail servers, we are able to offer a very cost-effective Linux all-in-one mail, spam and virus server in the one box as well as offering the popular Windows variants.

WAN/VPN Connectivity

WAN stands for 'Wide Area Network' and the easiest way to describe its use is that if you own more than one office, and require communications between the two (or more) sites, we implement a WAN. The cheapest and most cost-effective form of a WAN is to use an encrypted tunnel between two sites (VPN - Virtual Private Network). You make use of your existing broadband connection, encrypt the data transmitted between the two sites. VPN technology can also be used by teleworkers working from home it is the same technology but implemented in a slightly different way, the connection is temporary as the connection only needs to exist whilst the user is logged in to the work network. What can a VPN Offer? Accessing the work files, emails, desktop from home or a laptop from another location.

Wired/Wireless Networks

Whether you have an existing network structure that requires improvement, set up a new network or add the ability to connect wirelessly. Firbanks PC Maintenance are currently involved in assisting with a community wireless network, currently being trialled in Hedge End and West End.