0845
345 1628
Hedge
End, Southampton, Hampshire UK
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Hedge
End, Southampton, Hampshire UK
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 Frequently Asked QuestionsWhat type of DATABANKS subscription do I need? To determine what type of subscription you require you can do the following: Create a new folder and copy all the files you want to backup to this folder. Beware: To save space only select files containing data and not software program files. Select the folder and choose properties to see the data storage space you need. Despite the fact that your data will be almost 50% compressed (depending on the type of data) we advise you to subscribe for the uncompressed amount of space because you'll be saving data from different points in time.
Can I make several backups per day?
Yes. Your work will be safely stored with just two clicks. There is no limit to the data transfers or the number of backups that DATABANKS can make for you each day.
Is there anything else I need to do?
Make sure that you do not switch off your PC before the backup has been made. DATABANKS automatically creates at least one backup per day. Please ensure that all programs are closed after you have finished your work. If required, DATABANKS can switch off your PC as soon as backups have been made.
Can I use DATABANKS if I work from home?
DATABANKS is highly suitable for homeworkers, as well as those who are self-employed and who do not use large servers or system administrators.
Do I have the right internet connection?
An average broadband connection should be sufficient to enjoy the optimal use of our online backup service. DATABANKS only transfers altered or new data. All data is also compressed and encrypted before being transferred. This limits the amount of data transfer required.
What happens if things go wrong?
You have lost a file. Perhaps your hard drive has crashed and you want to reinstall your files. Perhaps you would like to transfer your data to a new system. Or you want to access your work from a different location. All of this can be done. As soon as you have access to an internet connection, you can continue to work with any file that you previously selected for backup, or you can do this straight from the software
Your restoration of files will now commence and a full status screen will details the files restored and transfer time
Do I need a password?
You select your own password, which will be used to encrypt your files. You will need this password to retrieve the files. Firbanks has no access to this password. In this way, we ensure that no-one has access to your data. Alternatively, you have the option not to encrypt your files.
Support
We are always available when you need help or support.
Which files can I select for backup?
Check what applications are in use for email, word processing, databases and so on. Verify the file format of these applications, and the default file location. You can easily select these important files, folders and directories through our software. Always select the My Documents folder for backup! Remember: files that you do not select for backup, cannot be retrieved!
Subscription period
Apart from the fact that we offer a no obligation money back guarantee. If within the first three months of using our service you wish to cancel. We will fully refund your original payment. Already lost your data and have no backup? Please click here to obtain a free and no obligation data recovery quotation |
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