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What does your
preventative maintenance health check cover?
Typically we will spend time
looking at server configuration, security and performance;
error log files; memory and hard disk usage; backup and
anti-virus software configuration; we can also look at
things like network performance and traffic and even run
some basic tests on the firewall. We then produce a written
summary of our findings and make any recommendations we
think are appropriate.
Why would
I want a preventative maintenance health check?
If you already have a support
provider, this may be a useful way of obtaining a second
opinion on critical aspects of your network. Alternatively,
it is a very useful way of getting an objective view of your
network and of making sure that you have most important
things covered.
I keep
hearing the phrase “disaster recovery”. What does this
mean?
This is the development,
implementation and testing of business continuity procedures
and systems for our clients so that they can continue
operating in the event of a major incident. It also has its
place when moving premises to ensure a smooth transition
without disruption.
Do you
provide hardware maintenance?
If we investigate a problem
that turns out to be caused by faulty hardware, we will work
with you and your hardware supplier to order replacement
parts and install them for you, but we do not supply the
parts themselves. Most companies these days buy hardware
with 3-year warranties, so it’s already covered.
So you
don’t sell hardware?
We can supply any hardware,
software or licenses you require. But if you prefer to buy
your hardware from somewhere else, that’s OK too.
How
quickly can you respond to problems?
According to type of support
contract you take out with us, we guarantee emergency
response times as low as fifteen minutes. Note that these
are contractual response times and so represent worst-case
scenarios; we normally respond instantly to emergencies.
How do
you respond to problems?
'We can take control remote computers within
seconds using state of the art technology, as long as you
have a connection to the net, we can log in! To keep your
system secure, once we log out, you can be sure that we
cannot re-log in until you have allowed us to.
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